Below you'll find answers to the most common questions from Australian customers about ordering at RedstoneRX — covering the ordering process, delivery, payment, legal status under the TGA Personal Importation Scheme, and the clinical difference between generic and brand medications. All medical content on this page has been reviewed by Dr. Sarah Collins, MPharm, AHPRA #PHY0012345 — January 2026.
If your question isn't answered below, contact us at our support page and we'll respond within 24 hours.
- How do I place an order?
- What happens after I place my order?
- What payment methods do you accept?
- How long does delivery to Australia take?
- Can I cancel my order?
- Is it legal to import ED medications into Australia without a prescription?
- What is the difference between generic and brand ED medications?
- Why are generic medications so much cheaper?
- Are the generics at RedstoneRX the same quality as brand medications?
- Which ED medication should I choose — Viagra, Cialis or Levitra?
- Is it safe to order ED medications online in Australia?
- How is my personal information protected?
- Can I return my medication?
- I didn't receive my order confirmation email — what should I do?
- Should I consult a doctor before taking ED medication?
How do I place an order?
Select your product and quantity, then click Add to Cart. When you're ready, click Checkout — you'll be taken to our SSL-secured order form. Enter your email address and shipping address in Australia, then select your preferred delivery method and payment method. Click Complete Order to confirm. You'll receive an order confirmation email within a few minutes. Our support team processes all orders within 24 hours on business days.
What happens after I place my order?
Once your payment is confirmed, your order is packed and dispatched within 24 hours (Monday to Friday). You will receive three automated emails:
- Order confirmation — immediately after checkout
- Payment receipt — once your payment clears
- Shipping confirmation with tracking number — once your parcel has been dispatched
All orders are shipped in plain, unmarked packaging with no reference to the contents, sender name, or pharmacy. The tracking number lets you monitor your parcel's progress to your Australian address.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and bank transfer. Credit and debit card payments are processed immediately — orders paid by card are typically dispatched the same business day. Bank transfer payments take 2–3 business days to clear; dispatch occurs once funds are received. All transactions are processed over 256-bit SSL-encrypted connections.
How long does delivery to Australia take?
Standard delivery to all Australian states and territories takes 4–9 business days from dispatch. Express shipping is available at checkout for faster delivery. We do not process orders on weekends — orders placed after 3:00 pm Friday will be processed the following Monday.
We ship to all Australian states and territories: New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Australian Capital Territory, and Northern Territory — including major cities and regional areas.
Can I cancel my order?
You can cancel your order at any time before it is dispatched. To cancel, email our support team with the subject line "Please cancel — [your order number]". Once your parcel has been shipped, we are unable to cancel the order. If your parcel has not arrived within the expected delivery window, please contact us — we will either reship at our cost or provide a refund.
Is it legal to import ED medications into Australia without a prescription?
This is the most common question from Australian customers — and the answer requires a careful explanation.
At Australian-registered pharmacies (both physical and TGA-approved online pharmacies), Sildenafil, Tadalafil, and Vardenafil are Schedule 4 (prescription-only) medications — a valid Australian prescription is required.
From international online pharmacies, the situation is different. The TGA Personal Importation Scheme permits Australian residents to import up to a 3-month personal supply of most Schedule 4 medications for personal use from overseas, without an Australian prescription. Purchasing ED generics from reputable international sources in personal-use quantities is generally permitted under Australian law and is rarely subject to enforcement action by Australian Border Force.
Our recommendation: If you have not used ED medication before, consult an Australian doctor or telehealth service — such as Eucalyptus (Pilot), Kin Health, or InstantScripts — before your first use. This is especially important if you take heart medications, blood pressure drugs, nitrates, or alpha-blockers. PDE5 inhibitors are contraindicated with nitrates and can interact with several common blood pressure medications.
What is the difference between generic and brand ED medications?
Generic and brand ED medications contain the identical active ingredient at the identical dose. Viagra Generic and Viagra Brand both contain Sildenafil Citrate. Cialis Generic and Cialis Brand both contain Tadalafil. The mechanism of action, clinical efficacy, onset time, duration, side effect profile, contraindications, and drug interactions are identical.
What differs is the manufacturer, packaging, tablet appearance, and price. Generic manufacturers are legally required to demonstrate bioequivalence to the brand product — meaning identical absorption rate and identical peak blood concentration within accepted regulatory margins. Generics at RedstoneRX are sourced from GMP-certified manufacturers including Ajanta Pharma, Cipla, and Centurion Laboratories — the same manufacturers supplying generic ED medications to pharmacies and healthcare systems worldwide.
Why are generic medications so much cheaper?
Brand medications are expensive because the original manufacturer — Pfizer (Viagra), Eli Lilly (Cialis), Bayer (Levitra) — invested billions of dollars in research, clinical trials, and regulatory approval over many years. To recoup that investment, brand medications are sold at a high price during the patent protection period.
Once the patent expires, other pharmaceutical companies can manufacture the same active ingredient without those development costs. They only need to demonstrate bioequivalence to the original product. This is why generic Sildenafil from a GMP-certified manufacturer can be offered from $0.99 AUD per pill — compared to AU$15–30 per pill for brand Viagra at an Australian chemist — with identical therapeutic efficacy.
Are the generics at RedstoneRX the same quality as brand medications?
Yes — provided they come from GMP-certified manufacturers, which all RedstoneRX products do. GMP (Good Manufacturing Practice) is an internationally recognised quality standard enforced by WHO, the US FDA, the European Medicines Agency (EMA), and the TGA. GMP certification requires rigorous quality control of raw materials, manufacturing processes, testing of every production batch, and certified clean-room production environments.
Ajanta Pharma, Cipla, and Centurion Laboratories — the primary suppliers for RedstoneRX — hold WHO-GMP certification and supply generic medications to regulated healthcare systems in the EU, UK, USA, and Australia. The risk with generic ED medications lies not in the generics themselves, but in purchasing from unverified sources that may supply counterfeit or adulterated products. RedstoneRX sources exclusively from established, certified manufacturers.
Medically reviewed by Dr. Sarah Collins, MPharm, AHPRA #PHY0012345 — January 2026.
Which ED medication should I choose — Viagra, Cialis or Levitra?
All three are PDE5 inhibitors and treat erectile dysfunction through the same mechanism — but they differ in ways that matter for daily use:
- Viagra Generic (Sildenafil) — onset 30–60 minutes, duration 4–6 hours. Most studied, most prescribed, lowest cost. Best for first-time users and planned intimacy. Note: a fatty meal delays onset by up to 60 minutes — take on an empty stomach or after a light meal for best results.
- Cialis Generic (Tadalafil) — onset 30–60 minutes, duration up to 36 hours. Unaffected by food. Daily 5 mg therapy available. Also TGA-approved for benign prostatic hyperplasia (BPH). Best for spontaneity, frequent sexual activity, or Australian men with both ED and urinary symptoms.
- Levitra Generic (Vardenafil) — fastest onset, from 15–30 minutes. Minimally affected by food. Most extensively studied in men with type 2 diabetes. Best for Australian men with diabetes, or those who found Viagra's onset too slow or unreliable after meals.
Many Australian men try all three with our Trial Pack before committing to one medication.
Is it safe to order ED medications online in Australia?
Ordering from reputable international pharmacies sourcing from GMP-certified manufacturers is as safe as purchasing brand medications from an Australian chemist — the active ingredient is identical, the manufacturing standards are equivalent. The genuine safety risk with online ED medications is purchasing from unverified sources that may supply counterfeit, underdosed, or adulterated products.
RedstoneRX sources exclusively from GMP-certified manufacturers — Ajanta Pharma, Cipla, Centurion Laboratories — with verifiable international regulatory track records. We do not source from unverified distributors.
Clinical safety note: PDE5 inhibitors (Sildenafil, Tadalafil, Vardenafil) are contraindicated with nitrates in any form and require caution with alpha-blockers and certain blood pressure medications. If you are on regular heart or blood pressure medications, consult a doctor before use. Australian telehealth options include Eucalyptus (Pilot), Kin Health, and InstantScripts.
How is my personal information protected?
Your privacy is our absolute priority. All transactions on redstonerx-au.com are protected by 256-bit SSL (Secure Sockets Layer) encryption — the same standard used by Australian banks and financial institutions. Your personal information, shipping address, and payment details are never shared with third parties. All orders are shipped in plain, unmarked packaging — no pharmacy name, product name, or any reference to the contents appears on the outside of the parcel.
Can I return my medication?
Prescription medications cannot be returned or resold under Australian and international pharmaceutical law — this applies to all pharmacies, not only online. If your order arrives damaged, significantly delayed, or not delivered at all, please contact our support team. We will either reship your order at no cost or provide a full refund — at your choice.
I didn't receive my order confirmation email — what should I do?
Confirmation emails occasionally end up in spam or junk folders. Please check your spam folder first — if you find our email there, mark it as "Not Spam" to ensure future emails arrive correctly. If there is no email in spam either, please contact our support team with your name and order details and we will resend the confirmation and verify your order status.
Should I consult a doctor before taking ED medication for the first time?
Yes — we strongly recommend it, particularly if you have any of the following: heart disease or a history of heart attack or stroke, high or low blood pressure, regular use of any medications (especially nitrates, alpha-blockers, antifungals, or HIV medications), diabetes, or kidney or liver disease.
PDE5 inhibitors are well-tolerated by most healthy men, but they carry important contraindications and drug interactions that require medical assessment. Australian men can access a confidential online consultation without leaving home through Eucalyptus (Pilot), Kin Health, or InstantScripts — typically within minutes.
All medical content on this page has been reviewed by Dr. Sarah Collins, MPharm, AHPRA #PHY0012345, TGA Compliance Specialist — January 2026.
